Terms and Conditions at BLACK IRON HORSE – www.BLACK IRON HORSE

General Information

BLACK IRON HORSE A/S
Skøjtevej 11
2770 Kastrup
CVR no.: 40135103
Phone: 33313027
Email: hello@blackironhorse.com

To shop on blackironhorse.com, you must be at least 18 years old or have legal capacity to enter into a purchase agreement, for example with the consent of a legal guardian. The terms below apply unless otherwise agreed in writing between the buyer and blackironhorse.com.

Prices

At BLACK IRON HORSE, we reserve the right for any pricing errors. We also reserve the right to change prices without prior notice. Sold-out items are subject to availability.

Payment

BLACK IRON HORSE accepts payment via VISA-Dankort, VISA, bank transfer, and through the SparExpres plug-in on our website. All amounts are in DKK (Danish Kroner) and include VAT. We reserve the right for price errors and sold-out/discontinued items.

Delivery

BLACK IRON HORSE aims to ship orders placed and paid for within 1–7 business days. Please note that this applies to items in stock. Contact us regarding specific products.

We deliver throughout Denmark. Shipping costs start from DKK 25. Goods will be delivered to the address provided at checkout. We also ship internationally upon prepayment.

Certain items may be subject to special delivery terms, which will be specified prior to purchase.

Risk Transfer

The risk for goods purchased from blackironhorse.com passes to you as a consumer upon receipt and/or delivery by the carrier.

Complaints (Warranty)

A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. The warranty covers defects in materials and/or manufacturing. Depending on the situation, you may receive a repair, replacement, refund, or price reduction. The warranty does not cover defects or damage caused by improper use. Complaints must be made within a reasonable time after discovering the defect. BLACK IRON HORSE covers return shipping costs to a reasonable extent.

Returns, complaints, and cancellations should be sent to:
BLACK IRON HORSE
Skøjtevej 11
2770 Kastrup
Denmark

We do not accept parcels sent cash on delivery.

Refunds

If a refund applies, please include your bank details (registration number and account number) so the agreed amount can be transferred. These details can be shared safely via email, as they are not sensitive and will only be used for refund processing.

Right of Withdrawal

You have a 14-day right of withdrawal on purchases made in our webshop.

The period is calculated from the day you:

• receive the order
• receive the last item in case of multiple deliveries
• receive the final batch in case of split deliveries
• receive the first item in case of recurring deliveries

Return shipping costs are borne by the customer.

You must notify us of your cancellation within 14 days of purchase and return the goods within 14 days thereafter. Notification must be sent to hello@blackironhorse.com. You must clearly state that you wish to exercise your right of withdrawal. If returning goods, please complete the included return form and send the item to:

BLACK IRON HORSE
Skøjtevej 11
2770 Kastrup
DENMARK

You cannot cancel simply by refusing delivery without notifying us.

Business Customers

No right of withdrawal applies to business customers unless otherwise agreed in writing. Business customers include private companies, public institutions, associations, foundations, and similar entities.

Products Exempt from Withdrawal

The right of withdrawal does not apply to:

• Custom-made or clearly personalised goods
• Goods that become inseparably mixed with others upon delivery
• Sealed goods where the seal has been broken
• Services already commenced with consumer consent
• Digital content not supplied on a physical medium once performance has begun
• Newspapers, magazines, or journals (except subscriptions)
• Auctions
• Perishable or time-sensitive goods

Return Conditions

You must return the goods without undue delay and no later than 14 days after exercising your withdrawal right. You bear the direct costs of return shipping and are responsible for proper packaging. Please include a copy of the order confirmation. You are liable for the goods until we receive them.

We do not accept parcels sent cash on delivery.

Condition of Returned Goods

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and function of the product. You may inspect the product as you would in a physical store.

If the item has been used beyond this, it may be considered used, and you may only receive part or none of the purchase price back depending on its resale value.

Refund Processing

If you cancel your purchase, you will receive a refund of the amount paid. Any reduction in value will be deducted. Refunds are processed within 14 days of receiving your cancellation notice. We may withhold the refund until the returned goods have been received or proof of return has been provided. Refunds will be made using the same payment method unless otherwise agreed.

Service Inspection

All bikes require regular maintenance, including tightening, inspection, and lubrication. The first service must be carried out no later than 2 months after delivery. This includes checking spokes, tightening and lubricating the crank (where applicable), bearings, chain, gears, and brakes.

Warranty is only valid if the first service has been completed within 2 months of delivery. Proof of service must be retained. The first service is not included in the purchase price. It may be performed by any qualified technician.

Warranty

The standard 2-year warranty applies under Danish law, excluding wear parts. Battery warranty is included but void in case of resale or improper handling/charging.

Warranty is only valid if the mandatory first service within 2 months has been completed.

Warranty does NOT cover:

• Lack of maintenance/service
• Improper use
• Overloading beyond specifications
• Unauthorized repair or modification
• Accidents or force majeure
• Damaged or flat tires
• Chains
• Rust
• Gear systems, crank, and brake cables
• Wheel alignment and spokes
• Locks and keys

Each bike includes a theft certificate for insurance purposes.

Complaints – Overview

Complaints can be submitted to:

The Danish Competition and Consumer Authority’s Complaint Resolution Center
Carl Jacobsens Vej 35
2500 Valby
Denmark
www.forbrug.dk

EU consumers may also use the EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/
Email for complaints: hello@blackironhorse.com

Terms and Conditions for Purchase of ReRide Cargo Bikes from Black Iron Horse

Right of Complaint and Defects

When you purchase from Black Iron Horse as a private consumer, your purchase is covered by the Danish Sale of Goods Act. As a general rule, you have a 2-year right to make a complaint (warranty for defects) – also when purchasing used goods. This means you can complain about defects or faults in the product.

A product is considered defective if it does not comply with:

• what has been agreed,

• the information we have provided,

• or what you can reasonably expect.

When purchasing used goods (ReRide cargo bikes), please note that normal wear and signs of use are to be expected. Therefore, the product will not appear as new. The right of complaint does not cover:

• normal wear and tear,

• faults caused by incorrect use,

• or damage occurring after delivery.

Any defects or issues that were clearly disclosed before purchase cannot later be claimed as defects.

The warranty does NOT apply under the following conditions and to wear parts:

• Lack of maintenance/service of the product

• Incorrect or improper use of the product

• Exceeding the maximum load capacity according to the product specifications

• Unqualified servicing, replacement, or modification of the product

• Damage resulting from accidents or force majeure

Wear parts:

• Damaged or flat tires

• Chains

• Rust

• Gears, crankset, and brake cables

• Wheel and spoke adjustments

• Spokes

• Locks and keys

Each bicycle comes with a lock certificate, which is used by the buyer’s insurance company in case of theft.

If There Is a Defect

If your product has a defect, Black Iron Horse generally has the right to attempt to remedy the issue, typically through repair.
Repairs will be carried out within a reasonable time and without significant inconvenience to you. For used products, spare parts consistent with the product’s age and condition may be used.

If it is not possible to remedy the defect, you may instead be entitled to:

• a proportional price reduction, or

• a refund upon return of the product.

Right of Withdrawal (Online Purchases)

When purchasing via webshop, you generally have a 14-day right of withdrawal from the day you receive the product.
If you choose to withdraw from your purchase, the product must be returned in the same condition and quantity as received.

Contact Regarding Complaints

If you wish to make a complaint about a product, please contact Black Iron Horse as soon as possible after discovering the defect.