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Privacy policy

What do we do with your personal information 
By using blackironhorse.com you agree to us processing your personal data in accordance with the following privacy policy. BLACK IRON HORSE fully respects all requests for confidentiality of personal information that is disclosed online, and we are aware of the need for appropriate protection and management of any personal information that we receive. If you do not agree to the privacy policy, please do not use this website.

What personal information do we collect and process?
As a rule, you can access the website without telling us who you are or revealing any personal information about yourself. However, blackironhorse.com needs some personal data to deal with you and provide news and other services to you.

For you to make an sales agreement with us, we need the following information:

Name

Address

Phone number

Email address

CVR number (If you are acting as a company)
blackironhorse.com collects and  og process information about you when you:

  • Makes a payment of purchase
  • Provide account information related to creating or making changes to your user account with us in order to use certain services, for example. by creating a profile and sign up for the newsletter.
  • Sending a query, complaint or give us feedback; or
  • Moreover, provides personal data to us via the website or otherwise.

blackironhorse.com only collects the personal information necessary to deliver the provision you ask for. Personal information is registered with (BLACK IRON HORSE) and is kept for five years, after which data is deleted. When collecting personal information through our website, we ensure that it always happens when submitting your consent, so that you are informed of exactly what information is collected and why.

blackironhorse.com is using clearhaus / quickpay to handle online purchases and do not keep information on payment instruments such card numbers on debit cards, bank account numbers or the like.

We do not store customer data encrypted.

We do not transmit customer information encrypted.

Who do we disclose personal information to
Personal data submitted on blackironhorse.com is only disclosed to:

  • Selected and trusted third-party, which may use your personal information in order to provide goods or services that you have ordered;
  • and business partners in order to register and maintain your user account.

blackironhorse.com also only passes personal data to others, such as abuse registers, in accordance with applicable law, if the customer exercises abuse or defraud against blackironhorse.com.

Registration of personal data and personally identifiable information is necessary to analyze how users use blackironhorse.com via Google Analytics. In order to further develop and improve blackironhorse.com we collect statistics of how users use the pages. The statistics are solely used in aggregate form, for example. to see which pages and browsers our customers use the most. blackironhorse.com also uses Google Analytics to collect visitor statistics and in that connection pass on IP addresses to Google Analytics. Google may disclose information to third parties where required by law, or to third parties who perform tasks for them. Privacy Policy terms for Google Analytics are accepted when visiting blackironhorse.com and can be read here: 

www.google.com/privacy.html. 

Apart from the above cases, BLACK IRON HORSE do not disclose any data about each customer’s use of services on blackironhorse.com.

You have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and requests in connection therewith should be addressed to BLACK IRON HORSE : hello@blackironhorse.com.

Access to Information
You can always change your account information, including specifying whether you want us to contact you with offers on products, services, or unsubscribe the newsletter.

You can also be informed about what information we hold about you. If you wish to receive a copy of this information, please write to us at hello@blackironhorse.com.

Where is your personal data stored
Personal information is stored on servers in Denmark. Some personal data is managed by a third party (data manager), who stores and processes personal data on behalf of blackironhorse.com in appliance with this data policy and current legislation on personal data protection.

We only retain personal data for as long as necessary in relation to the stated purposes above.
Cookies
In addition to the information that you enter in connection with the purchase, signing up for the newsletter and other services, blackironhorse.com is using cookies.

If you do not want blackironhorse.com to identifies your PC, mobile, etc., using cookies, you can reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use. However, please be aware that if you do, there are many features and services, you can not use because they require that the website can remember the choices you make.

For each visit – regardless of the presence of a cookie – we record the user’s type of browser, operating system, the host and the URLs of pages that you wish to access. This data is used in a comprehensive and anonymous form for statistical analysis on the general use of the website.

You can read more about our use of cookies on blackironhorse.com in our cookie policy

Contact, changes and updates of the personal data policy

blackironhorse.com is committed to continuously meet the statutory requirements for the protection of privacy.

If you have questions or comments about our data policy or how we use your personal data, please contact us at hello@blackironhorse.com.

Right to complain
If you wish to complain about your purchase, please contact hello@blackironhorse.com.

If we fail to find a solution, you can file a complaint about a product or service purchased from us to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsen Vej 35, 2500 Valby, Denmark if conditions are met. You can also complain to the Center for Complaint Resolution via www.forbrug.dk.

You can also choose to use the European Commission’s online complaint portal to file a complaint. This is particularly relevant if you live in an EU country other than Denmark, but has made business with us. Your complaint may be filed in ec.europa.eu/odr. Remember to inform our e-mail address (info@blackironhorse.com) together with your appeal.

 

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